These terms and conditions (the "Terms and Conditions") govern the use of
www.thehappyheathencoffee.com (the "Site"). This Site is owned and operated by Nathan
Carlson. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Nathan Carlson and the
Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable
files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if
you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Coffee Products; and
- Merchandise.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you
access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods are as accurate as possible. However, we are not legally
bound by such information, descriptions, or images as we cannot guarantee the accuracy of all
goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive
notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Contact The Happy Heathen Coffee
Company via email at any time to cancel a subscription or account.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal;
- Debit;
- Direct Debit;
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
- Australia Post.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Australia your purchase may be
subject to import duties and taxes applied by the destination country. You are responsible for paying
any such duties or taxes. Please contact your local customs office for more information before
making a purchase. We are not responsible for the payment of any such duties or taxes and are not
liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or
any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these
Terms and Conditions will not limit your legal rights and remedies under that legislation. These
Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is
a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Limitation of Liability
Nathan Carlson and our directors, officers, agents, employees, subsidiaries, and affiliates will not be
liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Nathan
Carlson and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,
claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our
Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(04) 1252 6670
thehappyheathencoffee@protonmail.com
You can also contact us through the feedback form available on our Site.
Effective Date: 20th day of September, 2024
While we put every effort into ensuring your order is fresh, correct, complete, and in the best condition before shipping, if you are not satisfied with your purchase, then please follow the steps below. Please note, we offer exchange/replacement only - no cash refunds.
IMPORTANT NOTE: WE DO NOT ACCEPT RETURNS OF PRODUCTS EXCEPT IN THE CASE OF VERIFIABLE DAMAGE TO PACKAGING DURING SHIPPING. IF YOUR COFFEE SCRUB SUFFERS DAMAGE TO PACKAGING DURING SHIPPING PLEASE CONTACT US WITH EVIDENCE OF THIS DAMAGE SO WE CAN ASSESS BEFORE DECIDING ON A REFUND OR REPLACEMENT.
Phone or email us within 10 working days to arrange a return of a purchasen! Include its original packaging, a copy of your tax invoice from The Happy Heathen Coffee Company, and an explanation as why you are returning it. All Coffee products must be returned with at least 80% of the product intact for assessment purposes. We do not refund original delivery charges, and the item(s) are returned to us at the customer’s own cost and risk. Please note that we cannot exchange items returned due to the incorrect choice.
We ship according to the order details provided when you make a purchace, therefore we encourage you to ensure all details (address, phone number etc.) are correct when making your purchase. If there is an error please contact us as soon as possible and we wil do our utmost to rectify the problem, time permitting. IMPORTANT NOTE: WHILE WE WILL MAKE ALL REASONABLE ATTEMPTS TO CORRECT THE PROBLEM WE DO NOT OFFER REFUNDS ON ORDERS PLACED WITH AN INCORRECT ADDRESS - YOU ARE RESPONSIBLE FOR PROVIDING CORRECT DETAILS AT TIME OF PURCHASE.
We will make contact with you within 3 working days from receipt of your returned item. Operating in the state of Queensland, we work by the state’s laws. For more information please visit http://www.fairtrading.qld.gov.au/refunds.htm
Copyright © 2024 The Happy Heathen Coffee Company - All Rights Reserved.
ABN: 34 727 012 869
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